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Privacy policy

This notice explains which personal data we collect when you use bikedivision.it and its related sites (club.bikedivision.it and the event pages), why we use it and what your rights are, under Regulation (EU) 2016/679 (GDPR) and Italian Legislative Decree 196/2003.

Data controller

Bike Division di Treeple Società Cooperativa, Via 1° Maggio 20, 60131 Ancona (AN), Italy, VAT no. 02441950421. Email: info@bikedivision.it, phone +39 071 2146565.

What data we collect

  • Quote requests, contact, corporate events and Travel Collection: first and last name, email, phone, chosen trip and date, number of participants, travel preferences (group, room, bike, flights, airport, companions), company and role, message.
  • Travel advisor: contact details, day and time of the call, phone or video call, topic and message.
  • Bike Division Club membership: personal details, country of residence, Italian tax code (required for residents of Italy), address, sizes, chosen items, delivery option, medical certificate for the racing membership.
  • Event bookings (for example the Christmas Weekend): participant details, dinner, ride and overnight choices, receipt or invoice details. Card payments are handled by Stripe: we never see or store card data.
  • Newsletter: email, language and, if you give them, name and phone, with the date and text of your consent.
  • Technical browsing data: IP address, browser and pages visited, used for security (for example anti-spam limits) and, only with your consent, for statistics and marketing (see the cookie policy).

Why we use it and on what legal basis

  • Answering your requests, preparing quotes, arranging calls and managing bookings and memberships: pre-contractual and contractual measures (Art. 6.1.b GDPR).
  • Tax and accounting obligations: legal obligation (Art. 6.1.c).
  • Service messages by email and WhatsApp linked to your request or membership (confirmations, bank transfer details, call reminders): performance of the contract and legitimate interest in keeping you informed (Art. 6.1.b and 6.1.f).
  • Website security and spam prevention: legitimate interest (Art. 6.1.f).
  • Newsletter, statistics and ads: only with your consent (Art. 6.1.a), which you can withdraw at any time.

Providers processing data on our behalf

We use providers appointed as data processors, who receive only the data needed for their service:

  • Lovable and Supabase: hosting of the website and database.
  • Wavely: sending service emails and WhatsApp messages and managing the newsletter; emails are delivered through Amazon Web Services (Amazon SES).
  • Meta Platforms (WhatsApp Business): delivery of WhatsApp messages.
  • Zoho (Zoho Bigin): CRM where we record requests to follow them up, EU data centre.
  • Stripe: card payments for events.
  • Google (Google Analytics 4, Google Ads) and Meta (Meta Pixel): statistics and ads, only with your consent.

Some providers may process data outside the European Economic Area, in particular in the United States. In those cases the transfer relies on the EU-US Data Privacy Framework or on the standard contractual clauses approved by the European Commission.

We also share with hotels, venues and travel partners only the data needed to organise the trip or event you booked. We never sell your data.

How long we keep it

  • Requests without a booking: up to 24 months from the last contact.
  • Bookings, memberships and accounting records: 10 years, as required by law.
  • Newsletter: until you unsubscribe.
  • Cookie choice log: 24 months; the choice saved in your browser lasts 6 months.

Your rights

You can ask at any time for access to your data, rectification, erasure, restriction, portability, and object to processing based on legitimate interest (Arts. 15-22 GDPR). You can withdraw newsletter consent with the link in every email, and cookie consent from "Cookie preferences" at the bottom of every page. Write to info@bikedivision.it. You also have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).

Required data

Fields marked as required in the forms are needed to answer your request: without them we cannot follow up. The others are optional.

Changes

We may update this notice. The date of the last change is shown at the bottom of the page.

Last updated: 6 November 2026